If FaceTime keeps failing on iPhone, iPad, or Mac, here's how to get it working again.

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When FaceTime keeps failing, it can be frustrating. The FaceTime app is one of Apple’s most beloved features, allowing users to make free video or audio calls to friends, family, and anyone else using an iPhone, iPad, iPod, Apple Watch, or Mac. Here’s how to troubleshoot and fix it when FaceTime is not working or if FaceTime failed.

1. How to Restart iPhone, iPad, Mac & iPod If FaceTime Keeps Failing
FaceTime not working on iPhone, iPad, iPod, or Mac? The first thing you should do is restart your device. You can FaceTime on a Mac, iPhone, iPad, iPod, and even use Apple Watch FaceTime if it's audio-only.

How to restart each FaceTime-compatible device:

How to reset iPhone, iPod, or iPad
How to reset Apple Watch
To restart your Mac, go to the Apple Menu in the upper-left corner and select Restart.

2. Check Your Wi-Fi or Cellular Connection
You may have a poor connection on FaceTime because of your Wi-Fi or cellular connection. Check that the device you are using has a Wi-Fi or cellular connection; you can check this in the Control Center or at the top of your iPhone screen.

If you are using FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. To do this on an iPhone:

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