In the age of online everything, watch this masterclass by CX Expert from Hootsuite as she shares her secrets on mapping your digital customer journey. Get your ultimate guide to CX: [ Ссылка ]
Design customer journey maps that focus on customer relationship management with a 360-degree view of customer data across touchpoints.Learn more about the customer journey: [ Ссылка ]
Explore the new paradigm in customer support with Freshdesk Omnichannel. Sign up today: [ Ссылка ]
Chapters:
0:00 What do buyers’ social journeys look like?
2:54 Planning a customer support workforce model
5:37 Understanding contact channels
8:00 Maturity model for customer service organization
If you have any further queries, feel free to reach out to us at +1 (866) 832-3090 or mail us at sales@freshdesk.com
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