An order management system (OMS) is a platform that tracks all the information and processes, including sales, order entry, inventory management, fulfillment, and after-sales service. An order management system offers visibility to both the business and the buyer.
Retailers are constantly rethinking how they use technology, seeking new business models, and creating highly personalized shopping environments that coordinate seamlessly across channels. You'll gain repeat business and referrals based on engaging with your customers. Customer satisfaction and loyalty are linked to good customer service. An order management solution is one approach to giving that level of service to your customers.
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