"If you don't want to have a customer service team, then all you got to do is have a perfect customer experience." So true, Dan, so true! Find more such valuable advise that's rooted in practical experience in this candid chat with CX leader Dan Gingiss. Watch the full episode to learn more about customer experience Vs customer service.
This episode of CX-Wise is a must-listen if you wish to deliver remarkable customer experiences and drive word-of-mouth marketing for your brand. Listen here: [ Ссылка ]
0:00 Introduction
0:16 How is CX different from customer service?
0:52 Why "feel" is crucial in CX
1:14 Conclusion
Dan Gingiss is an international keynote speaker and CX consultant with over 20 years of experience in marketing. He is a prolific author, having written two books, "The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share" and "Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media."
This episode is hosted by Sprinklr's Global Director - Brand Content, Nathan Bennett who adds humor, empathy and shares lessons from his own career.
Like this interview? Follow our YouTube channel for upcoming episodes of the CX-Wise podcast and more videos about CX culture, customer experience, customer service executives’ wellness and productivity, Unified-CXM, customer service tips, and more. Hit the subscribe button now to get notified when the next video drops.
Drop a comment to let us know which CX influencer you want us to interview next.
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About CX-Wise:
Launching CX-Wise, an editorial series to raise the bar for customer service & beyond. [ Ссылка ]
Get ready to level up your customer experience game with CX-Wise! Whether you're a seasoned pro or just starting out, our community of CX professionals will give you all the tools you need to tackle any challenge. We'll dish out practical insights, actionable strategies, and a ton of witty banter to keep you on your toes. Join us and share your own experiences, because together we'll break through the clutter and supercharge your customers' experiences.
Check out our first edition of CX-Wise and see for yourself. [ Ссылка ]...
About Us:
At Sprinklr, our mission is to enable every organization on the planet to make their customers happier. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
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