The acclaimed thought leader Steven Covey, author of The 7 Habits of Highly Effective People, reviews the New York Times bestseller Crucial Conversations.
What defines a crucial conversation, where both parties can have a breakthrough without damaging the relationship? Covey's review covers the elements of what constitutes a better or third alternative when both sides cannot agree - at first.
Crucial Conversations: Tools for Talking When Stakes are High has sold over a million copies worldwide, and is widely considered required reading for business professionals of all stripes.
Crucial Conversations (2009 Edition): [ Ссылка ]
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