CX Today's William Smith hosts John Ball, SVP & GM Customer Workflow Business Unit, ServiceNow. In this session we discuss the following:

1) How customer demands are evolving and the necessary response from businesses
2) How emerging technologies such as AI are being deployed for customer experience
3) How the pandemic has changed the customer service industry

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Hosted by William Smith, Technology Journalist at CX Today News - Customer Experience Technology News #AI #automation #COVID19

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