UPDATE: I was able to fix this issue thanks to @tweethue! They recommended I change the cable between the Sync Box and my TV. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - [ Ссылка ]
UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). Here's more details on how to do that - [ Ссылка ]
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Original description:
I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. Got it as a gift in December, and have been using it ever since. I decided to record the issues on video, and what you see here are all within one day.
I tried troubleshooting by:
- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)
- Making sure the HDMI cables aren't strained or twisted too much by the source
- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones
#philips #hue #syncbox #hdmi
![](https://i.ytimg.com/vi/87_m7xz8Tmk/maxresdefault.jpg)