#customerservice #hospitality #workinAustralia
IMPORTANT sections to re-visit:
✏️ 1. The Long Wait (0:43)
✏️ 2. Rude Service (1:40)
✏️ 3. Food Quality (3:23)
✏️ 4. Re-cap (5:09)
Garry shares about how you can respond to 3 different types of customer complaints. When you're training your staff in the best restaurant customer service standards, it's important that they know how to handle different complaints.
Perhaps they are new to working in Australia, and aren't sure of what English phrases to say in a busy restaurant setting. It's your responsibility, if you are a manager, to give your team members the right hospitality training.
In Australia, diners value service. This includes how they are greeted, how the food is served, and how their feedback is received. Poor customer service will result in damage to your restaurant's brand and reputation. Think about how many social platforms there are where people can review your food and service.
If you want to work in a restaurant, or any hospitality role, it's important for you to know how to deal with complaints. Start with listening and try to understand what the other person is saying. Always remember that empathy is key! Show them that you appreciate their frustration and inform them what actions you will take.
People remember how you made them feel.
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VisionVivo is a creative agency empowering businesses to achieve their potential. We specialise in web design, social media and content creation, as well as English services.
We work with restaurants to improve their English customer service and staff skill-base.
VisionVivo is based in Sydney. We serve clients throughout Australia and worldwide.
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Email 👉 visionvivoteam@gmail.com
