Mary Ann Abrams, MD, MPH presents at the Health Literacy Summit.

This interactive session, structured on Building Health Literate Organizations: A Guidebook to Achieving Organizational Change, will address key health literacy development areas that intersect with the attributes of health literate healthcare organizations: engaging leadership; preparing the workforce; the care environment; involving populations served; verbal communication; and reader-friendly materials. Working together we will address three questions: Why do you need to address health literacy issues in this area—why is it important? What would success in this area look like—what are the target outcomes? How—what tools, resources, and actions will you use to reach those target outcomes? Participants will gain a working knowledge of the Guidebook, and create a plan to advance the health literate attributes of their healthcare organization, to lead it to: be easier for people to use; deliver patient-centered care; and support patient-provider communication to improve health care quality, reduce errors, enhance health equity, facilitate shared decision-making, and improve health outcomes.

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