Building Competitive Advantage through Operations
The Harvard Business School case study about the Oberoi Hotels was one of my favourites during the OPM program.
The case study explains what it takes to deliver a luxury experience in India with zero deffects.
Our Scrum Masters had the opportunity to study, discuss and learn from the case study at the Oberoi Hotels & Resorts in New Delhi.
It was an amazing opportunity to learn and experience on site how Oberoi uses operational excellence as a competitive advantage.
I'm really excited with all take aways from the team and to develop an action plan to continuously improve the way we work at ATACANA GROUP Inc.
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