Andrey Chebotarov, Travel Technology Practice Leader at AltexSoft, makes his educated guesses about the future of online travel agencies. He touches on attribute shopping in airlines and hotels, personalization, omni-channel support, and other potential changes in the industry.

0:00 Intro and general analysis of predictions
0:56 Attribute-based shopping
2:18 Personalization
3:08 Smart loyalty programs
4:04 Automatic trip planning
5:18 Dynamic and ML-based commission engines
6:15 Self-service
7:10 Capturing new stages of traveler journey
8:21 Omni-channel booking & customer support

Check more in our articles and videos:
1) Understanding the Online Travel Agency Business: Partners, Building Blocks, How to Grow [ Ссылка ]
2) Online Travel Agency Analytics: Data-Driven Approach to the Best-Cost Strategy [ Ссылка ]
3) 8 Mistakes Online Travel Agencies Make and How to Avoid Them [ Ссылка ]
4) Marketing for Travel Agencies: Understanding and Surviving in the Online Travel Industry [ Ссылка ]
5) 6 Strategic Decisions to Make When Building an Online Travel Agency [ Ссылка ]
6) Airline Distribution youtu.be/kysFEvbzEgA
7) Commissions engine in OTA youtu.be/G8OGOoS96vI
8) Customer Support in OTA youtu.be/Du7DlsiLjL0

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