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Discover how long a typical inspection tour of BPO facilities should last to gain a comprehensive understanding. This video covers the essential steps for an effective inspection: spending at least three days on-site to examine infrastructure, processes, workflows, and compliance protocols. Day one should focus on infrastructure and security measures. Day two involves observing processes and employee efficiency. Day three is dedicated to verifying compliance and quality assurance. Follow these guidelines to ensure your BPO partner meets your business needs and industry standards.
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