Elders, while being dependent, are adults with self-respect. This Course describes how you should respect their dignity. How to communicate, handle disagreements, talk about problems and handle lack of trust. This Course provides strategies to deal with situations with emotional balance.
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Communication with an Elder
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CYEN002INDBehaviour & Attitudeelderdignityself respectprivacydaily activityDisagreementargumentpatiencelisteningrudeargumentativehelprefuseattitudeindependentchildishanxietyworriedcalmcomposedspecial needsloss of hearingvisionspeechphysical disabilityegotrustworthyassertivecontrolhelplessnesschoosechoiceactivityphysicaldecision makingproblemgentleblunthard communicationaggressiveangry