Jim Cramer sat down with Dexcom CEO Kevin Sayer to discuss the medical device company's latest quarterly report and how its new G6 Pro Continuous Glucose Monitoring system could do for health care.
Dexcom’s continuous blood sugar monitors are designed to make it easier for patients with diabetes to get frequent readings without the finger prick system. The company’s device can be worn as a patch and has a tiny sensor that is inserted under the skin.
However, a glitch in Dexcom’s technology has kept patients and parents of kids with diabetes from getting regular updates, leaving them unaware of potentially dangerous problems.
Dexcom said the bug was specifically related to its Follow feature that allows for remote monitoring on Apple and Android devices as well as Dexcom’s own hardware. In an email to CNBC, the company said that it became aware of the issue, which could cause followers not to receive continuous glucose monitoring alerts. The service hasn’t been fully restored but has seen “significant improvement” in performance, wrote Dexcom, which blamed the problem on a server malfunction.
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