Employee turnover in the last couple of years has been chaotic, and if it has been happening to you, you are losing money.
Here’s why hotel employees quit and how to turn things around.
Turnover rates in the hospitality industry have grown in past years, in some sectors up to 70% and this includes the hospitality property sector.
Turnover can impact everything from staff morale to a property’s ability to deliver consistent guest experiences, to budget and overall profit margins.
While there are many factors that contribute to an employee’s decision to leave, it’s up to property owners and managers to take corrective action.
Research has shown that owners, managers, and executives polled believe an improved employee experience is important, only 22% reported that their properties excel in making this a priority.
There are hospitality property owners and managers out there who are doing things the way it has always been done because that is the way it has always been done.
Over the years, these owners, or managers might have driven their best people away and will continue to do so until they spot the connection between policies, passion, performance, and profits.
This is what I mean:
-The more policies, the less passion you'll get from your team.
-The less passion, the less exciting the team's performance will be.
-The less exciting the performance, the lower your profits will be.
Make sense?
There may be policies and procedures you have in place that are causing more harm than good, restricting your employee’s performance and demeaning their state of mind.
Continue reading, watching, and listening and I will share my list of rules that do drive great employees away...
⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
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“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
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Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
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Listen to The Hospitality Property School PODCAST here
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A Division of Keystone Hospitality Property Development
