In today's episode of the Pitch Cafe Podcast, our guest is Surbhi Kaul, VP of Global Customer Experience at Juniper Networks who brings a wealth of knowledge and experience to the table ✨.
During our conversation, Surbhi shared why CX is a top priority at Juniper, highlighting its crucial role in meeting customer expectations and driving business success 🎯. She discusses the decision to double down and bet on CX, showcasing the strategic significance of this approach 💡.
We dive into the different phases of CX, uncovering how it evolves and matures over time ⏳. Surbhi emphasizes the influence of AI on Juniper and its products, revealing how advanced technologies are transforming the customer experience landscape 🤖.
As we explore Surbhi's contributions, we learn about the CX Forum and its operations, gaining valuable insights into this platform 🌐. Surbhi also shares her endeavors to empower women in the product industry, offering advice and inspiration for aspiring professionals 💪👩💼.
Beyond her professional achievements, we take a moment to delve into Surbhi's background and personality, gaining a deeper understanding of the person behind the expertise 🌟. We also touch upon the topic of work-life balance, as Surbhi shares her experiences and perspectives ⚖️.
Join us on the Pitch Cafe Podcast as we engage in an enlightening conversation with Surbhi Kaul, where we unravel the future of customer experience and the transformative impact of AI.
------------------------------------------------------------------------------
✨ CHAPTERS ✨
00:00-01:58: Intro and Overview
01:58: Why choose CX at Juniper Networks
03:39: Why double down and bet on CX
08:05: Phases of CX
09:45: Influence of AI on Juniper and its products
12:43: CX Forum and its operations
17:00: Contributions for women in the product industry and advice
19:40: About Surbhi and her personality
23:30: Work-life balance and more
26:20: CX's importance in the B2B space
27:40: Outro
------------------------------------------------------------------------------
✨ ABOUT ME ✨
Hello, my name is Vidyangi (Vida) Patil. I am a mindset coach, author, and speaker. Five years ago when I started understanding success hacks for individuals, startups, and larger organizations little did I know I would end up working with mentors hail from Silicon Valley at Stanford University, MIT Media Lab, Singularity University, and incubators and accelerators.
All the way from guiding AI/ML startup founders in winning pitch competitions, bagging investor appointments to helping youth entrepreneurs and women land their dream job or promotion, I plan to spill the beans of wisdom to launch you higher wherever you are in your life.
I have successfully coached communities in social impact initiatives during COVID. Every week you will see new videos from me on career, personal growth, and technology trends to onboard your rocket ship to success!
🌟 Follow Me On My Other Social Media Handles 🌟
📷 Instagram: [ Ссылка ]
📝 LinkedIn: [ Ссылка ]
📱 Twitter: [ Ссылка ]
🎙 Apple Podcast: [ Ссылка ]
✍🏻 Medium: [ Ссылка ]
🌐 Website: [ Ссылка ]
📕 My New Book: [ Ссылка ]
✨ Tags ✨
Future of Customer Experience with AI,Pitch Cafe Podcast,Vida Vidyangi Patil,Entrepreneurship,Technology,Leadership,Positive Impact,Career Growth,Business Growth,Professional Development,surbhi kaul,juniper networks,juniper,silicon valley,customer experience,customer service,customer experience framework,customer experience strategy,8 pillars of customer experience,artificial intelligence,ai,chatgpt,gpt,The ,product management,product,product manager
✨ Hashtags ✨
#startups #entrepreneur #podcast
