Join us for an exclusive interview with Vijay Verma, Vice President of Product at TeleVox, as we delve into the innovative world of patient relationship management (PRM). Learn how TeleVox's cutting-edge technology is transforming the healthcare landscape by enhancing patient engagement, streamlining communication, and improving overall care outcomes.
Summary:
In this insightful interview, Vijay Verma shares his expertise in PRM and highlights TeleVox's role as a leading provider of omnichannel digital patient relationship management technology. With over a decade of experience in developing solutions to drive customer self-service and increase contact center efficiency, Vijay offers invaluable insights into the advantages of PRM over traditional patient engagement methods.
Vijay discusses how TeleVox's PRM platform integrates seamlessly with electronic health records (EHR) to support personalized, two-way interactions with patients through various channels such as text, virtual assistants, interactive voice response (IVR), email, and postcards. He emphasizes the importance of AI-driven solutions in addressing healthcare challenges, including health equity and staff burnout.
Throughout the interview, Vijay outlines the numerous benefits of implementing TeleVox platforms for both patients and healthcare staff. From improved care continuity and reduced operational burden to increased revenue generation and easier communication processes, TeleVox's solutions are revolutionizing patient engagement and care delivery.
As Vijay provides a sneak peek into TeleVox's offerings showcased at HIMSS 24, he highlights the unique features and capabilities that set TeleVox apart from other PRM solutions on the market. From leveraging AI for enhanced patient interactions to overcoming the limitations of traditional EHR systems, TeleVox is at the forefront of driving innovation in healthcare communication and engagement.
About Vijay Verma
Vijay Verma heads the design and development of TeleVox’s Generative AI-based Virtual Agent platform. Vijay has 10+ years of experience in building solutions that drive up customer self-service and increasing contact center efficiency. His first foray into this problem set was with Comcast Corporation, where he launched SMS as a self-service channel, which resulted in 150M call reduction into the call centers. Most recently, he was head of emerging tech and transformation at Children’s Hospital of Philadelphia, where he led the design and development of multiple patient and employee solutions to address health equity and staff burnout challenges using Conversational Solutions.
About TeleVox
TeleVox is a leading provider of omnichannel digital patient relationship management technology. Our solutions are used by more than 7,000 healthcare organizations—from hospitals and health systems to community health centers—to engage, educate, and empower patients throughout their care journey. Our patient relationship management platform integrates with the electronic health record (EHR) to support automated, personalized, two-way interactions with patients. And our pharmaceutical team partners with life science companies to develop strategic disease state awareness, education, and vaccination reminders by reaching more patients through customized communication. All of these exchanges are possible via text, virtual assistant, interactive voice response (IVR), email, and postcards. For 30 years, TeleVox has helped preserve care continuity, reduce the operational burden on staff, and drive revenue while making the healthcare communication process easier for everyone. TeleVox is part of West Technology Group, LLC controlled by affiliates of certain funds managed by Apollo Global Management, Inc. (NYSE: APO).Learn more at www.televox.com.
About Next Digital Health
Next Digital Health ([ Ссылка ]) is a leading media hub focused on the constantly evolving landscape of health tech and wellness technology. We aim to keep you updated and engaged with the latest news, breakthroughs, and trends shaping the healthcare, pharmacy, and wellness sectors. We deliver the most captivating stories and developments from the heart of health tech innovation by offering carefully curated content and thought-provoking videos.
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