Do your incident investigations need improvement?

Of course, you should answer this question with a “Yes!”

Why? Because all processes need to be continually improved. In my experience, the companies with the BEST incident investigation processes are usually the same companies that are trying the hardest to improve their investigation processes.

But here is the most surprising observation from my experience. The companies with the WORST incident investigation processes usually don’t even know that their system is substandard.

Why? Because they:

don’t benchmark,
don’t have performance measures,
don’t grade their investigations,
don’t have management that insists on better investigations,
don’t listen to regulatory advice, and
don’t listen to their investigators who really don’t want to perform incident investigations.
Probably the biggest problem I see is that companies have major accidents and never ask the question:

Why didn’t our previous investigations stop this from happening?

The question seems so obvious to me.
Join Benna and Ken as they go into the 5 Ways to tell if your investigations need improving!
Learn more at www.TapRooT.com
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