Moderna is changing the world of medicine by making mRNA medicines a reality. They are also looking to redefine the global commercial experience, and AWS has been their trusted cloud services provider throughout the journey. Join this session to learn how Moderna is using Amazon Connect to build next-generation, digital-first customer experiences with their unique, automated global contact center. Explore how they built an omnichannel AI engine using Amazon Lex, AWS Lambda, and Amazon Connect that can detect multifunctional intent and triage data into systems interconnected with categorical databases. Lastly, hear how Moderna is working to provide vaccines and personalized medicine with integrated CRM automation.

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