The Crisis Center of Tampa Bay is a nonprofit that answers calls to 988, the national suicide prevention hotline.
Since 988 launched in mid-July, replacing the original 10-digit suicide hotline, calls have surged at the Tampa center. It used to receive an average of 80 to 100 per week. Now, it gets up to 400.
The crisis center is racing to hire additional staff, hoping to boost its answer rate and prevent burnout among employees.
In August, calls to the hotline spiked almost 50% in the U.S. when compared to last year. Florida also reported a nearly 50% increase in calls, with 12,300 routed to the state’s 12 centers. (A thirteenth center started to answer calls in early October).
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