Remember to subscribe to this channel - [ Ссылка ]

Sometimes, in order to provide excellent customer service, members of the IT customer service team must decline a customer request. It’s not a matter of never saying no to a customer. It’s a matter of how you say no to maintain happy customers. Knowing how to say no to a customer is a critical skill for any customer service rep, IT or otherwise. In this video, you'll learn tips for how to say no without alienating your customer.

#customerservice #helpdesk #servicedesk

📺 Learn the six steps in a successful tech support session: [ Ссылка ]

🎬 Learn seven ways to improve your empathy: [ Ссылка ]

🎬 Here are four magical customer service phrases (What to say in nearly any situation): [ Ссылка ]

What is Compassionate Geek?

The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). ([ Ссылка ]). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.

Learn more at: [ Ссылка ]

свернуть