Westec's Rapid Response Service uses two-way audio along with video surveillance to assist in emergencies or routine on-site conflicts. When an alarm is triggered, or suspicious activity is discovered while conducting a remote tour, Intervention Specialists at the Command Center respond and talk directly to the location notifying them that they are being monitored, and if necessary, that the authorities have been notified. With this unique service, Westec resolves 98% of the requests without police involvement. When an alarm is activated through the push of a wireless pendant, panic button, contact break or motion detector, the location gets an immediate response. Specialists are able to talk directly with the suspects at the location. Westec, Intelligent Surveillance.
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