Every professional has his or her tools that they should never leave home without. Surgeons have scalpels and electrocardiograms they use for their surgeries and for diagnosis. Carpenters have hammers, squares and levels to fix and install fixtures. Electricians have screwdrivers, multimeters and cable cutters in their trade. Similarly, quality professionals need to master the use of quality tools to add value and to achieve success in various improvement initiatives.
In this webinar you will learn about the seven magnificent quality tools developed for ease of use by Kaoru Ishikawa. Upon reviewing various Total Quality Management (TQM) and Total Quality Control (TQC) literature one will conclude that these seven quality tools are those that are the most frequently discussed. Kaoru Ishikawa contends that 95% of a company's problems can be solved using them. They are designed for simplicity and to be accessible by every practitioner. The tools are: Flow charts or bar charts, Ishikawa diagrams, checklists, Pareto charts, histograms, scattergrams and control charts. We will also discuss applications and give examples.
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