Recent studies show that by 2020, consumers will manage 85% of their interactions without talking to humans – this includes sales, marketing, shopping, help and customer support. Using a taxonomy to bridge the gap between your customer’s world and yours, provides a way to deliver relevant information to the right customer at the right time.

To learn how Smartlogic and SDL leverage Semaphore models, rule-based classification, sophisticated semantic strategies and the SDL platform for knowledge delivery watch the video replay of Toby Conrad, VP Smartlogic and Chip Getttenger, SDL present at SDL Connect on November 17th, 2016

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