Your phone is your greatest marketing asset. I’m revealing the Best Way To Answer Inbound Phone Calls for an Excellent Customer Experience.
This Customer Service Training on How To Answer Inbound Calls is perfect for medical offices, dentists, chiropractors, and fitness studios who want to increase the conversion from the caller to the client.
If you are answering your phone the proper way you might as well not answer the call at all. Your first impression will last a very long time. And if it isn’t superb your client will go to the next person on the google search.
All of this content is part of my overall client experience and sales training programs as well as what I have put in place in my own Inbound Call Center for medical practices.
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Time Stamps:
0:00 Customer Service Training - How To Answer Incoming Calls
1:36 Create a consistent client experience
2:22 First impression
3:13 The tool in your marketing toolbox
3:26 Interruption to your business
5:08 You need to have a script
8:27 Take immediate control of the conversation
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