This is a dialogue between guests and the receptionist. The guests are making a reservation, checking into the hotel and complaining in this video. This is a Spanish short story to improve your listening, reading and speaking skills. It uses present and past tenses.
Questions:
Why did the guests not book online?
How long is their stay?
What are the guests complaining about?
What did the receptionist offer the guest instead of a refund?
![](https://i.ytimg.com/vi/BFgJp78Z5IY/mqdefault.jpg)