Drew answers these questions: “How do we enforce more rigor and discipline after years of being too easygoing without strict measures? Note particularly after you've grown past a certain point.” So like 25 FTEs, and the related question is, “Have the attitudes of young workers changed, pandemic or otherwise? Or am I just turning into my father?”
Drew McLellan, CEO of Agency Management Institute, offers a weekly agency management tip to agency owners.
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