Manual processes and paper-based work orders are the norm in many water utilities. Even when these processes are automated, they rarely integrate with other systems. As a result, operations are inefficient, work orders take too long to process, customer satisfaction sags, and profitability disappears. Study after study shows the low percentage of water utilities using automated work orders, the lack of real time visibility they have into service vehicle location, and their low usage of Advanced Metering Infrastructure (AMI). Cost considerations loom large as to why they fail to invest in mobile workforce automation. Many realize they need the system, but justify delays in implementation due to the perceived cost of automation.

Real world examples, however, demonstrate rapid return on investment from mobile workforce management. One U.S. utility, for example, estimated that its implementation of this technology cut driving miles by more than half, brought its work order backlog from 3,000 to 50, and saved close to $1 million per year just by addressing faulty meters and inefficient work order processes. Overall, workforce automation has been found to improve utility worker productivity by 62%, increase customer satisfaction by 42%, and slash fuel consumption by 50%.

The main goal of this presentation is to provide real-life examples of how utilities have moved from paper work orders to an automated tool that improves worker productivity, reduces travel time, overtime and fuel-consumption, improves on-time arrivals and fix-rates all while improving customer satisfaction. Attendees will witness how automated tools can save time, money and other critical utility resources.

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