We found a really out-of-the-box way of implementing Usabilla that we’ve never seen before. DHL incorporated Usabilla on the handhelds of their delivery teams to gauge their opinion on the usability/UX of different applications that are installed on those handhelds.
This is a unique use of our platform that connects the offline, delivery space with digital, which is why we’ve awarded them as this year’s Most Innovative implementation.
Nicole Rem, Manager Operations Systems, DHL, "We contacted Usabilla and together we created this new product that's a website but with the look and feel of an application. You can find it on every single courrier device and it enables them to share their thoughts and ideas on the spot everyday, day in and day out. So for me it feels like I'm in the car with every courrier on a daily basis because I get feedback from everybody throughout the country.”
