@webexcpaassolutions @webex @CiscoSystems
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Speaker: Brain Heikes | Director, Product Management, Webex CPaaS Solutions, Cisco
Customer expectations are changing fast. Customers now expect immediate and seamless communications, making customer interactions increasingly complex for businesses to manage. From channel management to real time integration capabilities, Webex Connect can do it all. Learn how enterprises are enabling proactive, personalised interactions at scale to meet customers needs.
00:00 Introduction
01:52 Connected customer journeys
03:13 An ever evolving landscape
04:44 Enterprises have many journey to orchestrate
05:51 Centralised cloud communications platform
06:35 Webex Connect is a flexible CPaaS platform
08:39 APIs and SDKs for enterprise developers
09:20 Low-code 'configure' approach
10:05 Tool to support enterprise developers
12:32 Webex Connect is a enterprise CPaaS offering
16:43 Building blocks for great customer experiences
19:16 Drag-and-drop building blocks
19:42 Orchestrating a typical customer journey
22:33 Committed to our platform values
#CPaaS #communicationplatform #messagingservices #customerengagement #securemessaging #webex #cisco #WebexConnect
#businessmessagingsolution
