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Do you ever wish you could see a role in action before entering that field? If you’re wondering what a customer service rep does, like communicating with clients in person and over the phone, then learning about the daily life of a customer service representative could help you decide if this is the career for you.

In this video, we follow Korina, a customer service representative at a doggy daycare and boarding facility, as she shows you what a day in the life of a customer service rep is actually like, including work hours, work environment and job duties. She’ll even share the skills and education needed to be successful in the role.

0:00 Introduction
0:13 Customer service rep education and experience
0:42 Arrive at the daycare
1:09 Calling customers
2:06 Customer Service skill in action: empathy
2:19 Tour of Doggy Daycare
3:17 Checking out customers
3:50 Customer service tip: focus on one task at a time
4:21 Customer service example
5:24 Advice for anyone interested in customer service

If you enjoyed this episode, check out more of our a day in the life series playlist here:
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Indeed is the world's #1 job site*, with over 250 million unique visitors** every month from over 60 different countries. We provide free access to search and apply for jobs, post your resume, research companies, and compare salaries. Every day, we connect millions of people to new opportunities. On our YouTube channel, you’ll find tips and personal stories to help you take the next step in your job search.

The information in this video is provided as a courtesy. Indeed is not a legal advisor and does not guarantee job interviews or offers.

Indeed compensated this participant for sharing her story.

*Comscore, Total Visits, September 2021
**Google Analytics, Unique Visitors, February 2020
**Terms, conditions and quality standards apply.

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