"I’ve started to understand many aspects of business, and although we’ve done some pretty amazing things in the past two years, we’ve also made people frustrated and mad while trying to care for them. And so, I still reflect on these basic questions frequently, like checking the vitals of one of my patients. Are we still meeting that goal? Are we still steadfastly patient-focused? Do we still show patients that we care in all our actions?"
Allison Edwards is a family physician and founder, Kansas City Direct Primary Care. She can be reached on Twitter @KansasCityDPC.
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