Entrepreneurship is a challenge that is initiated by business owners to solve problems for the mass. The question is that how to identify that problem? It can be big for a person or tiny for other. Identifying a problem & then building a product can actually create value for a larger audience.
Dhruv Madhok, Co-founder of Arata identified the problem of chemical mixed hair gels doing harm to hair. The solution was to build a chemical free, organic product for the mass. This is how an honest personal care company was started. Dhruv along with his friend & co-founder - Dhruv Bhasin started selling their products to friends & family members.
As they started to receive love for their product, started receiving a good number of orders & then shipping became a big problem for them. When customers starts shopping, then it becomes important to work on retention.
For retaining new customers, it is important to deliver an exceptional customer experience which comes through better management of post-purchase process. This is where Shiprocket comes into play which can manage your overall customer experience.
Shiprocket has helped Arata in making their customer experience better for their end consumers.
To enhance your customer experience, get started with us today: [ Ссылка ]
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