De-escalation tip: Do NOT use a condescending sarcastic tone of voice, it really is rude!
Do you remember being told by your parents not to use a certain tone of voice with them? We all learned very early in our childhood to be careful with our tone of voice and the words we use, but unfortunately when we become adults those lessons seem to go out the window at times.
I found this video of a traffic stop in 2019 in Connecticut, and it was actually hard for me to watch it beyond the point where the officer walked up and immediately used a condescending sarcastic tone of voice with the driver... [ Ссылка ]
I also did a blog article with my thoughts and comments - [ Ссылка ]
Police officers could dramatically reduce the amount of discourtesy complaints made against them by simply being more aware and more careful about their tone of voice with the public!
People want to be treated with respect, and one of the simplest, quickest ways we can do that is with our tone of voice and the words we use. So, basically, do NOT use a condescending, sarcastic tone of voice!
Gentle Response LLC is not just another lecture presentation. The training program is specifically designed to assist a person develop stress inoculation, muscle memory, self confidence and confidence in other colleagues. None of which anyone can get from just sitting through a lecture or watching a how-to video.
Students also receive real time feedback from instructor/role players to validate and affirm what was done correctly during a scenario, and feedback as to what can be tweaked and done differently.
Contact me for more information on how my team and I can help better prepare you and your staff how to to effectively and successfully interact with someone who is loud, rude, obnoxious, and prevent a volatile situation from becoming a critical violent incident!
[ Ссылка ]
Facebook - [ Ссылка ]
LinkedIn - [ Ссылка ]
Instagram & Twitter @Gentle_Response
#deescalation #deescalate #conflictmanagement #crisismanagement #verbaldeescalation #conflictintervention #crisisintervention #mentalhealth #interpersonalskills #toneofvoice
