Learn what to do if you see unexpected charges from MSbill.info or bill.ms.net in a monthly statement from your bank, credit card, or any other payment provider. We want to help you resolve your question as quickly as possible. Before seeking further info or help, take these steps to compare the unexpected charges to your Microsoft order history.

Timestamps:
0:00 Double check your statement
0:28 How to look up purchases
0:53 Check your order history
1:44 Reasons for an unexpected charge
2:11 Can't find charge in order history
2:45 Request a return
2:53 Prevent future unknown charges
3:17 Outro

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