Deciding which car hire company to use when you're travelling abroad or in the UK can be tricky, particularly because hidden charges can make it difficult to compare the deals on offer.
To help you steer clear of shoddy service, we asked thousands of Which? members to compare car hire companies they had used. One company's results were nothing short of a car crash - watch our video to find out 2019's worst car hire company.
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Worst car hire companies - Which? investigates
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