Enterprise Service Management (ESM) is a growing trend in the service industry but it's not a new invention. In fact, we've been using the ideas behind ESM for decades, but mainly in the field of IT services. In this video, Stefan Kempter explores the roots of enterprise service management in IT service management (ITSM) and explains what it's all about. And he shows how the YaSM framework helps you with introducing the enterprise service management approach in your organization.

► Time stamps for this video are as follows:
0:00 What is ESM about?
1:08 How ESM grew out of ITSM (IT service management)
2:41 Benefits of ESM
3:39 Definition: Enterprise service management
4:18 Best practice: Service lifecycle concept
6:15 How to adopt ESM?
6:42 ESM processes: Structure
7:34 YaSM® Process Map: Examples
7:48 Overview diagram
8:04 Process diagram: Service design
8:31 Information flows in service design
8:52 Document templates
9:13 Sub-processes: Activities
10:00 More about YaSM and enterprise service management

In the YaSM Wiki you'll find a complete introduction to YaSM and enterprise service management:
► [ Ссылка ]

For more information about the YaSM® Process Map, please visit:
► [ Ссылка ]


The YaSM channel on YouTube:
► [ Ссылка ]

Video (German version):
► [ Ссылка ]

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YaSM® is a registered trade mark of IT Process Maps GbR.

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