Since 2020, staffing issues have plagued the revenue cycle management industry. This trend has forced RCM professionals to become more adaptable and willing to take on additional roles unexpectedly. It’s been brought to our attention by some of The Modern Healthcare Back Office listeners that our podcast is their main resource for educational RCM material.

We found the statements flattering at first, but upon further investigation, we discovered this was largely in part due to the lack of quality information available online about the subject for HME and infusion pharmacy providers. On this episode of The Modern Healthcare Back Office, we decided to act out an exchange between an inexperienced professional picking an RCM expert’s brain.

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