How to deliver customer service excellence - Mr. David, Chief of Service Excellence-AsterDM

It was great having a conversation about the Importance of customer service with Mr. David Boucher, Group Chief of Service Excellence at Aster DM Healthcare. [ Ссылка ]

During the discussion, Mr. David spoke in detail about the importance of customer service as a core for organizational success. Through his interview, he talked about the importance of strengthening customer service offering to establish any organization as a global leader.

👉 He also spoke about the various challenges organizations face while adopting service as a key performance indicator. He also shared the importance of alignment between different organization departments to achieve a high service excellence level.

Mr. David recommends that for any organization to be a global leader in customer service excellence, the journey should start from the top management. He also emphasized the importance of technology and the role of the Human Resource department in injecting service excellence as a critical KPI for all its employees. For detailed information about service excellence and the role of the Chief of Service Excellence officer, watch the whole interview.

👉 Mr. David has been quoted in over 250 newspapers & journals, including The Wall Street Journal, New York Times, The Economist, U.S. News & World Reports. He has been interviewed on NBC Nightly News & Fox Business News. He has also delivered lectures on disruptive innovation in healthcare at Harvard Business School, Yale School of Management & Harvard Medical School.

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