Three assets that you need in the future of customer experience: Digital - Local - Human, three assets to invest in to win the heart and the business of your customers!
This is a short extract from a keynote of keynote speaker Steven Van Belleghem. Steven is an expert in the future of customer experience, he wrote 4 international bestselling books and the topics and gives presentations about this topic all over the world.
This keynote extract is a strategy for local business owners who want to fight against big technology companies. Big tech is really good in Digital, but they are less good in the local and the human part. Big tech presents to be local and human, local companies are REAL local and human.
By creating a customer experience around these three assets, they can make a big difference!

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For more info on Steven Van Belleghem, go to www.stevenvanbelleghem.com

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