This is a great treadmill so far. Solid, quiet and sturdy. Screen works very well and is beautiful - totally immersive game changer. This is the NTL19221 model, post 11/2020 production. Per Nordictrack it has enhanced the screen, which we assume fixed the common wifi connectivity issues. I can say I’m very happy at this point. More videos to follow.

As for customer service, they were great and prompt when I called. They are sending a tech out to look the machine over to make sure there is no bigger issue with the squeaking. I wish I had recorded it, was very loud and then a drop of oil fixed it.

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