If your unit is running constantly or you’re noticing a reduction in sheet capacity, it’s likely your sensor may need cleaning. Follow these steps when cleaning your 99Ci series sensor.

You’ll need:
70% diluted alcohol and water
Few sheets of paper towel
Q-Tip

Step 1
Completely power down the unit and unplug from the outlet

Step 2
Apply the diluted alcohol to the Q-Tip or paper towel

Step 3
Insert Q-Tip or paper towel inside the paper throat and wipe the sensor

Step 4
Plug the unit back in and press the power button

Still having trouble? We’re here to help.
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Canada 800-665-4339

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