How do you measure customer satisfaction without surveys. There's a funky psychology that goes on when people are asked to fill out a survey, that we are more likely to give it high marks. There's no feedback so real than what your customers are saying and thinking behind closed doors. Here are a few steps on how you can measure customer satisfaction without having to use surveys:

1. Step into the customers' shoes
2. Get online
3. Create an open forum
4. Compare your results to customer experience

Watch and Enjoy!
Marianne DeNovellis

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Video by Nate Woodbury
BeTheHeroStudios.com
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