A regular (#2) on U.S. News & World Report’s annual listing of the best hospitals in Pennsylvania, the 30,000 employees of Jefferson Health prove their dedication day after day to reimagine healthcare through education and discovery with a singular goal of improving lives. Their innovative approach to healthcare spans across the organization all the way to their approach to digital innovation. In his presentation, Neil will talk about how inventive internal applications and dashboards allow them to take a lean, agile approach to organizational management; a donor app that helped the organization raise nearly $1.5 million in the last month alone; and his role in digital innovation, which spans his work in education and includes digital learning. He will discuss the use of human centered design to improve the user experience and how to apply it to improve patient engagement in healthcare.
