Chaos With Crowdstrike And Microsoft Windows - How to Fix!
Early on 19th July 2024, many Windows based devices have been reported to have crashed with a "Blue Screen of Death".
The device will then continually reboot. The error message may refer to "csagent.sys". It is known to be impacting Windows devices running the Crowdstrike Falcon sensor. Crowdstrike Falcon is a security product aimed at protecting endpoints from security threats.
Cause:
It is believed that a bug in a recently released update is causing machines running the Crowdstrike Falcon agent to crash. The bug is then preventing the device from restarting successfully.
This incident is not currently believed to be as the result of a cyber attack, and there is at this time no evidence of any malicious intent.
Resolution:
Devices which are still online should receive a patched update to prevent the crash. For devices which are currently in an unrecoverable state, Crowdstrike have issue a resolution which requires physical access to each machine as a workaround:
Workaround steps below
CrowdStrike Engineering has identified a content deployment related to this issue and reverted those changes.
Workaround Steps:
Boot Windows into Safe Mode or the Windows Recovery Environment
Navigate to the C:\Windows\System32\drivers\CrowdStrike directory
Locate the file matching “C-00000291*.sys”, and delete it.
Boot the host normally.
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