#customersuccess

How do you launch Customer Success across your entire Organization? What approach should you use to infuse customer success company-wide? If you can successfully drive your Customer success practice in your company, it can help maintain customer loyalty and excellent customer experience - no wonder it’s becoming a hot topic now in the Customer Success community.

Managing a growing customer base with ever-evolving desired outcomes requires a proactive and strategic Customer Success Organization. Companies with Customer Success Organizations can improve retention and renewals, drive revenue, and deliver value to their customers.

However, Building a Customer Success Organization entails a lot of work. If you are interested in establishing your company-wide Customer Success Organization, watching this video is a great place to start!

In this Customer Success Executives Roundtable, Yoram Sharon, VP for Strategy, and Dana Arditi, VP for Customer Success, share the steps it took to build and launch a holistic Customer Success Organization in a highly traditional company. They also tackle their unique approach to infusing Customer Success methodology throughout the organization as the first strategic move (versus building a CSM team!).

Their journey and untraditional strategy to launching their Customer Success Organization make this session an exciting one.

0:00 Intro
01:49 - Background about Cognyte
03:34 - The Journey to Customer Success
04:32 - First Step to Building a Customer Success Organization
08:35 - Second Step to Building a Customer Success Organization
09:03 - Assessment of Results
09:40 - Third Step to Building a Customer Success Organization
11:10 - Creating the Vision, Goals, and Strategy
20:32 - Customer Success Execution Plan
23:15 - Gaps Analysis to Getting a Customer-Centric Organization
24:07 - Strategy Programs of Cognyte
30:42 - Customer Journey Focus Areas

Here are some bonus resources for you!

📑 Blog: The Essential Guide to Launching your Customer Success Program
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🎥 Video: How to Build a Customer Success Program in Early-stage Startups
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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:

1. Grab a free copy of our Customer Success templates and infographics
We’ve created a resource library for you to gain easy access to best practices and benchmark data. [ Ссылка ]

2. Subscribe to our CSM Practice newsletter
Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. [ Ссылка ]

3. Work with our team privately
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. [ Ссылка ]

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LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:

📌 SUBSCRIBE to this YouTube channel,
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📌 SIGN UP for our Customer Success newsletter:
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📌READ our Customer Success BLOG:
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📌 DOWNLOAD Customer Success Templates & Infographics
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📌FOLLOW us on LINKEDIN:
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📌 FOLLOW us on TWITTER:
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