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Speaker: David Jennings | Head, Global Sales Engineering, Webex CPaaS Solutions, Cisco

Adopting new CX technologies can be met with internal barriers, such as managing complex communication integrations and fragmented customer journeys. Learn how to get started with Webex Connect to quickly transform your customer interactions whilst seamlessly integrating with your existing business systems.

00:00 Introduction
04:18 Communication channel management
08:16 NLP, NLU and AI Powered Conversation Automation
11:32 Integrations set-up and management
19:05 Demo: Appointment scheduling flow
21:30 Intelligent enterprise controls
24:38 The Webex advantage

#CPaaS #communicationplatform #messagingservices #customerengagement #securemessaging #webex #cisco #WebexConnect
#businessmessagingsolution

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