Shannon Wong shows what is involved in orchestrating the process to care for one patient having cataract surgery. We show how healthcare works in the real-world. A team of dedicated professionals is needed to ensure that each patient receives the best care possible. Healthcare is not easy. It is a combination of business, science, management and medicine.
Video timeline:
1:22 Patient perspective. What symptoms do you experience with a cataract
2:19 The initial phone call (staff).
5:55 Patient perspective. Initial experience when contacting the eye surgery practice.
7:39 The patient arrives. What is the patient coordinator's role?
10:18 The ophthalmic technician's role.
17:45 The ophthalmologist's role during the preoperative initial appointment.
20:47 The ophthalmic technician's role.
22:30 The patient's perspective of the initial preoperative appointment.
23:20 The surgery precertification process
25:45 The ophthalmic technician's role
27:14 The ophthalmologist's role in finalizing the surgical plan
28:21 The registered nurses' role
30:50 The surgical coordinator's role
34:27 The nurses role the day before surgery
37:22 The patient's perspective before surgery
38:53 The nurses role during cataract surgery
42:50 The surgical technologist or scrub technician's role during cataract surgery
44:20 The patient's perspective during cataract surgery
45:11 The nurses role immediately after cataract surgery
46:16 The optometrist's role after cataract surgery
48:24 The patient's perspective after cataract surgery
49:02 Director of insurance: how insurance is billed and how the patient is billed for medical services provided to the patient
54:26 Office manage: how do we process payments received for medical and surgical services?
56:00 Synopsis
