People often want to know how they can use Team Calling in the best way for their business. Teams Calling is the voice telephony service that can be activated within Microsoft Teams as an additional subscription. In many cases, companies already have this feature included with their existing Microsoft 365 subscription, but simply haven’t activated it yet.
In this video, we will show you how you can make different types of calls in Teams:
1. How to make a phone call from Teams Calling
2. How to make a video call in Teams Calling
3. How to start a workspace chat in Teams Calling
4. How to make video calls in Teams with more than 20 people
Teams Calling, once activated, allows calls to landlines and mobiles, surpassing the limitations of standard Microsoft Teams. Learn about various ways to place voice calls, such as from Call History, Speed Dial, Voicemail, and Contacts.
Activate Teams Calling to unlock its business functionalities. Without it, Microsoft Teams still offers collaboration features like video calls for up to 20 people. Follow simple steps to initiate a video call, and explore options for secure video conferencing with more participants.
Utilize workspace chat to stay aligned with customers, especially in different time zones. Organize chats into channels for focused discussions on distinct topics.
To transform Microsoft Teams Calling into a professional contact center, integrate with ROGER365. This add-on provides detailed insights, reports, agent supervision, smart call-routing, and CRM integrations. Enhance customer service by seamlessly handling voice calls, WhatsApp, and webchats, ensuring a higher level of service and streamlined processes for a business with happy and informed customers.
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