Let menstart by saying many have nothing but good things to say about this company and this product. My experience is mine and mone alone but I think if you dig in you will find some common issus with quality control.
That said I would never suggest this company or this product design. I wiestioned it with some issues when I installed and the fit and finish was a bit suspect and agter 2 weeks of almost new issues wvery other day many of my concerns are starting to be very valid. Throw in that Bak did not respond to my situation and its. Ot a place I would recommend to anyone.
I did get customer service in the phone just before this video after todays new issue of the ipening mechanism being broken (maybe used 25 times) and they acinowleded having the link in my email about the first video but bobody reached out. I explained the issues bow and was offered a refund or replacement (i am taking the refund as this is trash) and he was very nice but didnt sound at all shicked by my experience. Oh and i cant get anything until monday because the service line cant issue the labels and refunds etc.
I have figured out i can open one side and pull the other out of the track to unlock it then roll it open re align and put in the track to close so I will either get something new on here or use this method to get the wood out and take my son to college but Bak Indistries shoukd be ashamed of this situation. It is the first and last product I will ever buy from them. I am trying to decide on a cover or cap now and like the soft topper a lot but am nit sure it would be good for a car wash and yes I am lazy and loke the auto wash 😁
